Holistic Approach Supports Patient Physical, Mental, Spiritual and Emotional Wellness

Partners at a tour of the Coast Salish Primary Care Teamlet at Cowichan's Ts'ewulhtun Health Centre

Partners at a tour of the Coast Salish Primary Care Teamlet at Cowichan’s Ts’ewulhtun Health Centre

From Canada First Nation

Published January 27, 2016

COWICHAN TERRITORY – DUNCAN, BRITISH COLUMBIA — A new community-based primary care teamlet is now seeing patie​nts at Cowichan’s Ts’ewulhtun Health Centre. The teamlet model allows community members to access most medical services in one location, avoiding lengthy referrals, and with health care professionals they know and trust. This unique program was designed in partnership by Cowichan Tribes, Island Health and First Nations Health Authority (FNHA), and funded through the Province and FNHA Joint Project Board.

The collaborative team currently includes a general practitioner (GP), nurse practitioner, registered nurse/clinic manager and two registered nurses in part-time health promotion and prevention roles. The group is rounded out by three health coaches, all licensed practical nurses, who provide individualized support and advocacy for the centre’s clients before, during and after medical appointments.

Health coaches provide follow-up services, ensuring that patients understand their consultations and feel heard, giving socioeconomic support, including arranging transport to and from appointments, and are available Monday to Friday by phone for on-call advice and support. These services empower community members to have greater involvement in their own care.

The program will eventually expand to include a full-time GP, medical office assistant, social determinants of health expert, wider paramedical services such as physiotherapy and a traditional healer. Cultural safety, enhanced patient communication, relationship-building and accessibility are cited as early benefits to the project.

Prior to the teamlet many community members reported barriers to better health outcomes in access to a consistent GP, culturally respectful care and ongoing clinical support. As a result, the local emergency room was overused in situations where preventable symptoms escalated after chronic-care conditions were left untreated.

The holistic model of care champions a personalized, client-centred approach to support individual’s physical, mental, spiritual and emotional health and wellness. With an expanded definition of primary care to include traditional paramedical services, the teamlet maximizes flexibility and provides community members with the best-possible care, while reducing overall reliance on emergency room and walk-in clinics.

“When we work to reduce existing barriers to care for First Nations communities, we are also developing a strong partnership that will improve the health of all First Nations. Announcements like today’s teamlets help develop these relationships to provide personalized, culturally-sensitive patient-centered care,” says Health Minister Terry Lake

For more information on the teamlet, please contact Ts’ewulhtun Health Centre.


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