Published February 5, 2019
Tribally owned company supporting Trust Beneficiary Call Center
TULSA, Okla. — Cherokee Nation System Solutions is partnering with the Department of Interior through a contract with its Office of the Special Trustee for American Indians. CNSS is working to improve the day-to-day operations at the agency’s Trust Beneficiary Call Center.
CNSS, a subsidiary of Cherokee Nation Businesses, is providing a wide range of automated and manual customer support services to respond to incoming inquires and requests. The tribally owned company is helping improve TBCC’s range of services by focusing on efficiency, accuracy, employee engagement, management approaches and industry best practices.
“Since 2004, TBCC has served a unique and integral role in OST Field Operations by providing responsive, accurate and timely information regarding trust assets, account updates and disbursements,” said James McMurry, project manager for Cherokee Nation System Solutions. “We are proud to join this endeavor and the DOI’s ongoing mission to support American Indian Trust beneficiaries.”
The Office of the Special Trustee for American Indians’ Trust Beneficiary Call Center is a nationwide, toll-free call center that enables individual Native Americans to obtain information regarding their trust assets, request account information updates, or request a disbursement from their Individual Indian Money account.
Cherokee Nation System Solutions provides a complete line of innovative services, consulting and products to government agencies, including application modernization, data utilization and advanced analytics, geospatial, GIS and remote sensing, information technology infrastructure, program professional services, and scientific and research capabilities. CNSS offers an extensive selection of quality services and products at competitive prices. The CNSS team collaborates with partners nationwide to provide even the most complex services to clients.